Policies

Secure, convenient payment options

At EZFloorHeat, we make it easy to pay securely for your floor warming and snow melting products. All online payments are processed through PayPal, which accepts major credit and debit cards, PayPal balances, and eligible bank-funded payments.

You do not need a PayPal account to pay with a credit or debit card when guest checkout is available.

Accepted payment methods

Payment processing and order fulfillment

All orders must be paid in full before shipment.

For processing and delivery times, see our Shipping & Delivery policy.

Payment security

Your payment security is important to us. Online payments are handled through PayPal’s secure processing system.

EZFloorHeat does not store your complete credit card or bank account information on our website.

Sales tax

EZFloorHeat is based in Tennessee and collects applicable sales tax on taxable orders delivered within Tennessee, including applicable taxable shipping charges.

For orders shipped outside Tennessee, sales tax is collected where required by applicable state and local laws. Customers may be responsible for use tax on purchases where sales tax is not collected.

Product prices displayed on our website do not include applicable sales tax or shipping charges unless otherwise indicated.

Tax-exempt purchases

Customers purchasing qualifying merchandise for resale or another applicable exemption should provide a valid exemption certificate before placing their order.

Exemption eligibility and documentation requirements vary by jurisdiction. If sales tax has already been collected, any adjustment or refund is subject to verification and applicable tax requirements.

Contractor and trade accounts

We welcome contractors, installers, and trade professionals.

Trade accounts may be used to organize purchases, identify projects, and provide applicable resale documentation. Purchase order numbers may also be included as references when supported.

Trade accounts are not credit accounts. All orders must be paid in full using an accepted payment method before shipment. We do not offer Net-30 terms, open-account billing, or cash-on-delivery arrangements.

For trade account assistance, email [email protected].

Quotes, pricing, and refunds

Saved shopping carts do not guarantee pricing or product availability. Formal quotations, including freight estimates for larger snow melting orders, remain valid for the period specified in the quotation.

Approved refunds are issued through the original payment method whenever possible. Refund processing times depend on PayPal, the customer’s financial institution, and the original payment method.

Refund eligibility, return deadlines, restocking charges, and shipping adjustments are covered in our Returns & Refunds policy. Made to Order items are not eligible for return, exchange, or refund due to customer cancellation, ordering errors, changes in project requirements, or other customer-requested reasons.

Questions about payment?

We’re happy to help with payment questions, pending transactions, or trade account inquiries.

Order processing and delivery times

Processing time and shipping transit time are separate.

Processing and delivery estimates are not guaranteed. Weather, carrier disruptions, holidays, inventory shortages, and other circumstances may affect delivery times.

Planning an installation? We recommend allowing additional time before scheduling your installer. If your project has a firm deadline, please contact us before ordering so we can help confirm expected availability and shipping.

Payment timing is covered on Payment.

Product availability and lead times

Shipping within the United States

We ship most standard orders using UPS or FedEx.

Our $18 flat-rate ground shipping applies to eligible indoor floor warming products delivered to physical addresses within the contiguous United States, including Washington, D.C.

Orders with an eligible indoor floor warming merchandise subtotal of $1,000 or more, before taxes, receive free standard ground shipping on qualifying products.

Only eligible indoor floor warming merchandise counts toward the free-shipping threshold. Snow melting products, oversized items, and freight shipments are excluded from both the qualifying subtotal and the free-shipping offer.

Expedited shipping

For time-sensitive projects, expedited shipping options may be available:

Expedited shipping reduces carrier transit time but does not eliminate order processing time or delays caused by product availability. Saturday delivery and other special arrangements may be available for an additional charge. Please contact us before ordering to discuss your deadline.

Oversized products and freight shipping

Certain Sno*Melter® snow melting systems, oversized products, and larger orders may require special handling or freight delivery.

Freight charges are determined by the shipment’s size, weight, and destination. When a separate freight quote is required, we’ll confirm the shipping cost before releasing the order.

Quoted freight rates are valid for the period specified in the quotation and may change after expiration.

Order tracking and delivery

Once your order ships, tracking information will be provided when available.

Some orders may arrive in multiple packages or separate shipments. Tracking information may take additional time to update after a shipping label has been created.

Please inspect your shipment promptly upon delivery.

If you discover visible damage, missing items, or other shipping concerns, contact us within 48 hours whenever possible. Retain the original packaging and provide photographs of the cartons, shipping labels, and affected products.

We’ll work with you and the carrier to investigate the issue and determine the appropriate resolution.

For higher-value orders, signature-required delivery may be available upon request.

Incorrect addresses and refused deliveries

Customers are responsible for providing complete and accurate shipping information.

Additional shipping charges may apply if an order is returned or requires reshipment because of an incorrect address, refused delivery, or failure to accept a shipment.

Original shipping charges may be nonrefundable in these circumstances.

Canadian shipping

We also ship eligible products to Canada, generally using UPS Standard Ground.

Canadian orders are subject to applicable processing times, carrier transit times, and customs clearance.

Shipping charges collected by EZFloorHeat do not include Canadian import duties, taxes, customs brokerage fees, or other government charges unless expressly stated. These additional charges are the customer’s responsibility and may be collected by the carrier before delivery. Orders returned because required import charges were not paid may be subject to return shipping costs and other applicable charges.

Questions about shipping?

If you need assistance with product availability, shipping estimates, expedited delivery, or a time-sensitive installation, we’re happy to help.

Return eligibility

Most regularly stocked products may be returned within 30 days of delivery, provided they meet these requirements:

• Merchandise must be new, unused, clean, undamaged, and in resaleable condition.
• All original manufacturer packaging, instructions, accessories, and documentation must be included.
• Products must not have been installed, cut, altered, or exposed to installation materials.
• Proof of purchase is required.
• A Return Material Authorization (RMA) number must be obtained before returning merchandise.

These requirements apply to eligible Warm Tiles® heating cables, mats, thermostats, and accessories, including DFT, DMC, and Elite products.

Opened packaging

Products with opened packaging may be considered for return at EZFloorHeat’s discretion, provided the merchandise remains unused, complete, undamaged, and suitable for resale.

Additional repackaging charges may apply when original packaging is damaged or materials are missing.

Heating cables or mats that have been unrolled and laid out for installation, cut, altered, installed, or exposed to thin-set mortar or other installation materials are not eligible for standard returns.

How to request a return

Before shipping any merchandise, contact EZFloorHeat to request a Return Material Authorization (RMA) number.

Please provide your order number, the items you wish to return, and the reason for the return.

Once your request is approved, we’ll issue an RMA number and provide return instructions.

The RMA number must be clearly displayed on the outside of the return package. Shipments received without an authorized RMA number will be refused.

Return deadlines and restocking fees

Made-to-order products — nonreturnable

Products designated Made to Order are manufactured or prepared specifically for an order and are not eligible for standard returns, exchanges, or refunds due to customer cancellation, ordering errors, changes in project requirements, or other customer-requested reasons.

This includes Sno*Melter® SMK Cable Kits, magnetic contactors, and any other products identified as Made to Order on our website.

Customers should carefully verify product specifications, quantities, voltage requirements, and compatibility before ordering.

Exceptions apply to incorrect shipments, products damaged during delivery, verified defects covered by applicable warranties, or circumstances where a remedy is required by law.

If a Made-to-Order product cannot be supplied or shipment is delayed, applicable cancellation and refund rights remain available as required by law.

Return shipping and additional charges

Products not eligible for standard returns

The following products are not eligible for standard merchandise returns:

• Products designated Made to Order.
• Heating cables or mats that have been unrolled and laid out for installation.
• Products that have been installed, cut, altered, or used.
• Merchandise exposed to thin-set mortar, adhesives, or other installation materials.
• Products with damaged, missing, or modified components.
• Merchandise that is dirty, abused, or otherwise unsuitable for resale.
• Products returned without an authorized RMA.
• Merchandise for which a return is requested more than 90 days after delivery.

Exceptions may apply to incorrect shipments, delivery damage, verified product defects, or remedies required by law.

Damaged, incorrect, or missing merchandise

Customers are responsible for inspecting their shipments promptly upon delivery.

All claims involving shipping damage, incorrect merchandise, missing items, or order shortages must be reported to EZFloorHeat within five (5) business days of delivery.

To submit a claim, contact us at [email protected] or (240) 876-0904. Please provide your order number, a description of the issue, and photographs of the merchandise, shipping cartons, and packaging when applicable.

Retain all original packaging and shipping materials until the claim has been reviewed and resolved.

Claims submitted after the five-business-day reporting period may be denied, except where otherwise required by applicable law or manufacturer warranty provisions.

When a claim is approved, EZFloorHeat will coordinate the appropriate replacement, correction, refund, or other resolution. Customers will not be responsible for additional shipping, restocking, or repackaging charges resulting from an error by EZFloorHeat.

Refund processing

Once returned merchandise is received and inspected, approved refunds are generally processed within 3–5 business days.

Refunds will be issued through the original payment method whenever possible.

Applicable restocking, repackaging, and shipping charges will be deducted from the refund as described in this policy.

Additional time may be required for PayPal or your financial institution to post the credit.

Refunds for eCheck payments cannot be issued until the original payment has fully cleared.

Any shorter refund deadline required by applicable law will take precedence.

Payment methods are described on Payment.

Return shipping address

EZ Floor Heat
Attn: Returns — RMA # [Your RMA Number]
916 Joel Cheek Blvd
Franklin, TN 37064

Do not ship merchandise without first obtaining an RMA number.

Warranty claims and installed products

Products that have been installed and subsequently experience a failure are generally handled through the applicable manufacturer’s warranty process rather than our standard merchandise return procedure.

Please contact us before removing or replacing an installed heating system. We can help identify appropriate troubleshooting procedures and manufacturer warranty requirements.

Warranty coverage, limitations, and claim procedures vary by product and manufacturer.

Questions about returns?

If you need assistance determining whether a product is eligible for return, requesting an RMA, or understanding applicable charges, we’re happy to help.

Warranty coverage by product

The following warranty periods are provided for general reference only.

Warranty periods and remedies may differ by model, product version, and date of purchase. Customers should verify coverage using the manufacturer’s documentation supplied with their specific product.

Warranty claims and manufacturer support

All manufacturer warranty inquiries, troubleshooting requests, and claims should be directed to the manufacturer first.

EasyHeat® and its applicable warranty representatives are responsible for evaluating product failures, determining warranty eligibility, and authorizing repairs, replacements, refunds, or other remedies.

EZFloorHeat does not independently diagnose product failures, approve manufacturer warranty claims, or authorize manufacturer warranty replacements or reimbursements.

EasyHeat® manufacturer contact information

These contacts are provided for customer convenience and may change. Customers should also refer to the manufacturer contact information supplied with their product.

Before contacting the manufacturer

To help expedite the warranty review process, customers should have the following information available:

• Product model and identification information.
• Original proof of purchase.
• Purchase and installation dates.
• A description of the suspected defect or failure.
• Electrical resistance test records, when applicable.
• Photographs or other troubleshooting information, if requested.

The manufacturer may require additional testing, documentation, or product inspection before determining warranty eligibility.

Do not remove installed heating systems, return merchandise, or undertake repairs without first consulting the manufacturer. Unauthorized removal, modification, or repairs may affect warranty eligibility.

Warm Tiles® heating cables and mats

Qualifying EasyHeat® Warm Tiles® heating cables and mats are covered by a manufacturer’s 15-year limited warranty against defects in materials and workmanship.

Under the manufacturer’s traditional limited warranty, a confirmed covered defect may qualify the original purchaser for a refund of the purchase price paid for the affected cable or mat.

Coverage is subject to proper installation, operation, and compliance with the manufacturer’s instructions.

The manufacturer’s limited warranty generally does not cover labor, flooring removal, replacement flooring, tile, mortar, or other installation and construction expenses.

The manufacturer’s written warranty determines the actual coverage, exclusions, and available remedies.

Thermostats, controls, and accessories

Thermostats, controllers, relays, installation monitors, and accessories are covered by manufacturer warranties that vary by product.

When a covered defect is confirmed, the manufacturer determines the appropriate remedy, which may include repair, replacement, refund, or credit, depending on the applicable warranty.

Labor, installation, removal, and related expenses are not automatically covered.

Sno*Melter® snow melting products

Sno*Melter® heating mats, cable kits, controllers, moisture sensors, temperature sensors, and magnetic contactors carry manufacturer warranties that vary by product.

Customers should refer to the warranty documentation supplied with their specific product for coverage periods, conditions, and remedies.

Products designated Made to Order are nonreturnable for customer-requested reasons. This restriction does not eliminate applicable manufacturer warranty coverage or remedies required by law.

Manufacturer warranty determinations

The manufacturer has responsibility for reviewing and administering claims under its written warranty.

Any authorized repair, replacement, refund, or other remedy is determined by the manufacturer in accordance with the applicable warranty and governing law.

Customers should follow the manufacturer’s instructions regarding product returns, shipping arrangements, testing, and claim documentation.

Important warranty limitations

Manufacturer warranties generally cover qualifying defects in materials or workmanship, subject to the applicable written warranty.

Coverage may be excluded or limited for damage resulting from:

• Improper installation or failure to follow manufacturer instructions.
• Cutting, altering, or modifying heating elements.
• Mechanical damage during construction or flooring installation.
• Improper wiring, electrical faults, or incompatible equipment.
• Misuse, abuse, or operation outside specified conditions.
• Other circumstances excluded by the manufacturer’s warranty.

Warranty coverage does not automatically include labor, installation, removal, flooring replacement, or consequential expenses.

The manufacturer’s written warranty and applicable law govern all coverage limitations and remedies.

Warranty claims vs. merchandise returns

Manufacturer warranty claims and standard merchandise returns are separate processes.

Warranty claims. Products suspected of having manufacturing defects or experiencing failures should be referred directly to the manufacturer for evaluation.

Merchandise returns. Unused, eligible products being returned for customer-requested reasons are governed by EZFloorHeat’s Returns & Refunds policy.

Made-to-Order products. Products designated Made to Order are nonreturnable for customer-requested reasons but remain subject to applicable manufacturer warranties and legally required remedies.

Manufacturer warranty documentation

Customers should review the complete written warranty included with their product for all coverage terms, conditions, exclusions, limitations, and remedies.

The warranty that applies to your product is the EasyHeat® written warranty printed in the installation instructions packed with it. Use the warranty address and phone number shown in those instructions. For current manufacturer contacts, see EasyHeat® at https://www.appleton.emerson.com/easyheat and Emerson's Appleton Group contact page at https://appleton.emerson.com/contactUS. We recommend calling EasyHeat® to confirm the claim address before mailing anything.

You can read the full manufacturer warranty before you buy. It's printed in the installation instructions, linked under each product's Documents tab where available. If you don't see them, the full warranty text is free on request before you order: call (240) 876-0904 or email [email protected] and we'll send it promptly.

The written manufacturer warranty applicable to the specific product and purchase takes precedence if its terms differ from information published on our website.

EZFloorHeat customer assistance

For warranty claims, technical troubleshooting, product failures, and warranty determinations, customers should contact the manufacturer directly using the information above.

EZFloorHeat remains available for questions relating to orders placed through our website, including assistance locating purchase records or obtaining proof of purchase.

EZFloorHeat does not issue or administer manufacturer warranties and cannot independently authorize warranty repairs, replacements, or refunds on the manufacturer’s behalf.

Nothing in this policy limits any independent rights or remedies customers may have against EZFloorHeat under applicable law.

Information we collect

EZFloorHeat may collect information when you visit our website, make a purchase, create an account, contact us, or otherwise interact with our business.

Personal and contact information. This may include your name, email address, telephone number, billing address, shipping address, and other information you voluntarily provide.

Business and project information. We may collect company names, contractor or trade classifications, project details, product requirements, and information about how customers intend to use our products.

Order and purchase information. We maintain information about products purchased, order history, transaction amounts, shipping details, returns, refunds, and customer service inquiries.

Website usage information. Our website and its service providers may collect information about website visits, pages viewed, product searches, shopping cart activity, referring websites, browser and device information, IP addresses, and other interactions with our website.

Marketing and referral information. We may collect information about how customers discover EZFloorHeat, including search engines, advertising campaigns, referrals, and other sources.

Payment information. Payments are processed through authorized third-party payment providers, including PayPal.

EZFloorHeat does not intentionally collect or store complete payment card numbers or bank account credentials in its own business records. Our payment providers may collect and process payment information in accordance with their own privacy and security practices.

We may retain payment confirmations, transaction identifiers, and other limited payment information needed for accounting, refunds, fraud prevention, and order administration.

Guest checkout and customer accounts

Customers may place orders through EZFloorHeat without creating a customer account.

Customers who choose to create an account may benefit from convenient access to account information and purchase history, depending on the features available through our website.

Whether you purchase as a guest or through an account, we collect and retain information reasonably necessary to process your order, provide customer service, maintain business records, and fulfill other purposes described in this policy.

How we use customer information

EZFloorHeat may use customer and website information for legitimate business purposes, including:

• Processing orders, payments, shipments, returns, and refunds.
• Providing customer service and responding to product inquiries.
• Maintaining order histories and business records.
• Understanding customer purchasing habits and product preferences.
• Identifying residential customers, contractors, commercial buyers, and other customer categories.
• Evaluating repeat purchases, purchasing trends, and customer relationships.
• Understanding how customers discover our website and which marketing efforts generate sales.
• Analyzing website traffic, product searches, pages viewed, shopping cart activity, and purchasing patterns.
• Improving website navigation, product descriptions, merchandise selection, and customer experience.
• Developing new products, services, promotions, and business strategies.
• Communicating relevant product information, announcements, promotions, and customer follow-ups.
• Protecting our business against fraud, unauthorized activity, and security threats.
• Meeting applicable accounting, tax, legal, and regulatory obligations.

We may combine information from customer orders, website activity, customer accounts, and communications to better understand our customers and improve our operations.

We may also use aggregated or de-identified information for internal reporting, research, business planning, and performance analysis.

Our policy on sharing customer information

EZFloorHeat does not sell or rent customer information or distribute customer mailing lists to unrelated businesses for their independent marketing purposes.

We do not disclose customer information to outside parties simply because they request it.

Certain information must be provided to trusted third parties to conduct normal business operations. Such disclosures may include:

We seek to limit information disclosed to service providers to what is reasonably appropriate for their functions and to use appropriate contractual safeguards where applicable.

We do not authorize service providers to use customer information for unrelated purposes merely because they provide services to EZFloorHeat.

Website analytics and customer research

EZFloorHeat may collect and analyze information about how customers use our website and interact with our business.

This includes understanding where visitors come from, which products attract interest, how customers navigate our website, and which factors contribute to completed purchases.

We may analyze customer categories, purchasing histories, repeat business, geographic trends, and marketing sources.

This information helps us improve our website, identify customer needs, evaluate marketing investments, and make informed business decisions.

Customer research and analysis may be conducted internally or with the assistance of authorized service providers.

Advertising and future marketing technologies

EZFloorHeat may introduce additional analytics and advertising services in the future, including Google Analytics, Google Ads, conversion tracking, or remarketing technologies.

These services may help us measure advertising effectiveness, understand website activity, and present relevant advertisements to potential customers.

Before introducing new tracking or targeted advertising technologies, we will review applicable privacy requirements and update our disclosures and customer choices as necessary.

Certain advertising technologies may involve disclosures of personal information that qualify as sharing for targeted advertising under applicable privacy laws, even when customer information is not sold.

Where required, we will provide appropriate notices, consent mechanisms, or opt-out options.

Cookies and similar technologies

Our website may use cookies and similar technologies to support normal website operations.

These technologies may be used to:

• Maintain shopping carts and checkout functionality.
• Support customer accounts and website preferences.
• Improve website security and prevent fraud.
• Understand website traffic and visitor behavior.
• Measure website performance and purchasing activity.
• Support analytics or advertising activities when enabled.

You can block or delete cookies through your browser settings. Blocking essential cookies may prevent the cart, checkout, or account features from working.

Disabling essential cookies may interfere with shopping cart, checkout, or account functionality.

Where applicable law requires consent or additional privacy choices for optional tracking technologies, we will provide those controls.

Email communications and promotions

EZFloorHeat may contact customers regarding orders, payments, shipments, returns, customer service, and other matters directly related to their transactions.

We may also send occasional product announcements, promotional offers, educational information, and relevant customer follow-ups, consistent with applicable marketing laws and customer preferences.

We do not sell or rent customer email addresses to third-party marketers.

Customers may unsubscribe from promotional emails using the unsubscribe instructions included in those communications or by contacting us at [email protected].

Unsubscribing from promotional communications will not prevent necessary order-related or customer service messages.

Marketing email and text messages

If you sign up, we use your email address to send tips, product news, and offers, and, if you check the text box, your mobile number to send marketing texts. You can unsubscribe from email using the link in any message, and stop texts by replying STOP. We use service providers to send these messages for us. We do not sell your information, and we do not share your mobile number or text-message opt-in with third parties or affiliates for their own marketing. Text-message opt-in data and consent are never shared with third parties except the providers that deliver our messages.

Information security

EZFloorHeat takes reasonable measures appropriate to our business to protect customer information against unauthorized access, disclosure, misuse, alteration, or loss.

Our website relies on authorized technology and payment service providers to support secure online transactions and website operations.

No electronic system or method of transmitting information over the internet can be guaranteed completely secure.

We encourage customers to protect their account credentials and contact us if they believe their information has been compromised.

Information retention

EZFloorHeat retains customer and transaction information for as long as reasonably necessary for legitimate business purposes, including order fulfillment, customer service, purchase history, accounting, tax compliance, warranty-related records, fraud prevention, and business analysis.

Retention periods may vary depending on the type of information and applicable legal requirements.

We do not establish a single automatic deletion period for all customer records.

When information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to legal requirements and technical limitations.

Customer privacy rights and requests

Depending on applicable law, customers may have rights to request access to their personal information, correction of inaccurate information, deletion of certain information, or restrictions on particular uses or disclosures.

Customers may also have rights to opt out of certain targeted advertising or other data processing activities.

To submit a privacy-related request, please contact:

A website privacy request form may also be made available as part of our website’s customer service features.

We may request reasonable verification of identity before providing access to personal information or processing certain requests.

Some information may need to be retained to complete transactions, maintain business records, prevent fraud, comply with legal obligations, or fulfill other purposes permitted by law.

We will review and respond to privacy requests as required by applicable law.

Children’s privacy

EZFloorHeat.com is intended for adults purchasing residential or commercial heating products.

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take appropriate action consistent with applicable law.

Third-party websites and services

Our website may contain links to manufacturer websites, payment processors, technical resources, and other independently operated websites.

These third parties maintain their own privacy policies and practices.

EZFloorHeat is not responsible for the privacy practices of independently operated third-party websites or services.

We encourage customers to review the privacy policies of websites they visit.

Changes to this Privacy Policy

EZFloorHeat may update this Privacy Policy periodically to reflect changes in our operations, website technology, service providers, or applicable legal requirements.

The effective date at the top of this page identifies the current version.

When required by law, we will provide additional notice of material changes.

Contact information

If you have questions regarding this Privacy Policy or wish to submit a privacy-related request, please contact:

EZFloorHeat
916 Joel Cheek Blvd
Franklin, TN 37064

We respect your privacy and appreciate the opportunity to serve you.

Orders and acceptance

All orders are subject to acceptance, payment verification, product availability, and review for accuracy.

An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance. An order is accepted when EZFloorHeat confirms fulfillment or ships the merchandise.

Adding merchandise to a shopping cart does not reserve inventory.

EZFloorHeat reserves the right to decline or cancel an order for legitimate reasons, including product unavailability, discontinued merchandise, incorrect pricing, suspected fraud, payment problems, or errors in product information.

If an order is canceled after payment has been received, EZFloorHeat will issue an appropriate refund.

If a product is discontinued or unavailable, we may offer a comparable alternative. Substitutions will not be made without customer approval.

Pricing and product information

We make reasonable efforts to maintain accurate product descriptions, specifications, prices, and availability information.

However, typographical errors, manufacturer changes, pricing errors, and other inaccuracies may occasionally occur.

EZFloorHeat reserves the right to correct errors and cancel affected orders, including orders for which an incorrect price was displayed, subject to applicable law. If payment has already been received for a canceled order, the applicable amount will be refunded.

Product images, descriptions, and technical information are provided for general reference. Customers should verify product specifications, dimensions, electrical requirements, and compatibility using the manufacturer’s current documentation before purchasing or installing merchandise.

Manufacturer specifications and product availability may change without notice.

Customer ordering responsibilities

Customers are responsible for selecting products appropriate for their intended applications.

Before placing an order, customers should verify:

• Product model and catalog number.
• Required dimensions, coverage area, and quantities.
• Electrical voltage, amperage, and compatibility.
• Installation requirements and site conditions.
• Applicable building and electrical code requirements.
• Compatibility with existing equipment and controls.

EZFloorHeat provides product information to assist customers with purchasing decisions but does not independently verify project measurements, electrical designs, installation conditions, or product suitability unless expressly agreed to in writing.

Customers and their qualified installers are responsible for confirming that the products ordered are appropriate for the intended application.

Payment

Payment is required in accordance with our Payment Policy.

Orders will not be released for fulfillment until payment has been successfully completed and verified.

Applicable sales taxes, shipping charges, and other disclosed charges are calculated according to the terms presented during checkout.

EZFloorHeat does not offer open credit accounts or payment terms unless separately agreed to in writing.

Product availability and shipping

Product availability and fulfillment times vary by product.

Regularly stocked merchandise is generally processed within the time frames described in our Shipping & Delivery Policy.

Certain Sno*Melter® products, including SMK Cable Kits and magnetic contactors, are designated Made to Order and may require additional manufacturing or fulfillment time.

Shipping estimates are not guarantees of delivery on a particular date unless expressly confirmed in writing.

If an order cannot be shipped within the applicable promised period, EZFloorHeat will provide the notices, cancellation options, and refunds required by law.

Shipping charges, delivery arrangements, freight requirements, and related conditions are governed by our Shipping & Delivery Policy.

Title and risk of loss pass to you when we deliver the order to the carrier. We will help you file and pursue carrier claims for damage or loss reported under our damage-claim procedure.

Inspection upon delivery

Customers are responsible for promptly inspecting merchandise and shipping cartons upon delivery.

Shipping damage, incorrect merchandise, missing items, and order shortages must be reported to EZFloorHeat within five (5) business days of delivery.

Customers should retain the original shipping cartons, packaging materials, and merchandise until any reported issue has been reviewed.

Claims reported after the five-business-day period may be denied, except where otherwise required by applicable law or manufacturer warranty provisions.

Additional instructions are provided in our Shipping & Delivery Policy and Returns & Refunds Policy.

Returns, cancellations, and Made-to-Order merchandise

Eligible stock merchandise may be returned in accordance with our Returns & Refunds Policy.

Return eligibility, return authorization requirements, inspection procedures, restocking charges, and applicable refund deductions are governed by that policy.

Made-to-Order products. Certain products, including Sno*Melter® SMK Cable Kits and magnetic contactors, are specifically designated Made to Order.

Made-to-Order products are not eligible for standard returns, exchanges, or refunds for customer-requested reasons, including ordering errors, changes in project requirements, or decisions not to proceed with an installation.

Customer-requested cancellations of Made-to-Order products are subject to EZFloorHeat’s approval and may be declined once the order has entered processing or production.

These restrictions do not eliminate applicable manufacturer warranty coverage, remedies for incorrect or defective merchandise, or cancellation and refund rights required by law.

Customers should carefully verify all product specifications and project requirements before ordering Made-to-Order merchandise.

Installation and product use

Warm Tiles® and Sno*Melter® products must be installed and operated in accordance with the manufacturer’s instructions and all applicable building and electrical codes.

Electrical installation, circuit sizing, overcurrent protection, ground-fault protection, controller selection, and related requirements must be determined by qualified professionals in accordance with the applicable product specifications and governing codes.

EZFloorHeat strongly recommends that electrical connections and other work requiring professional qualifications be performed by appropriately licensed or qualified contractors.

Heating cables and mats must not be cut, altered, or modified except where expressly permitted by the manufacturer.

Customers and installers are responsible for conducting all required inspections, electrical resistance testing, and installation documentation specified by the manufacturer.

Floor warming systems. Warm Tiles® floor warming products are intended for applications consistent with the manufacturer’s specifications.

Customers should not assume that a floor warming system will serve as the sole or primary heating source for a room unless the system is specifically designed and approved for that purpose.

Snow melting systems. Sno*Melter® systems must be properly designed and installed for the intended application, including appropriate electrical capacity, controls, heating coverage, and site conditions.

Snow melting equipment does not replace proper grading, drainage, waterproofing, or structural design.

Actual system performance may vary with weather conditions, installation design, available electrical capacity, and operating conditions.

No installation, engineering, or design services

Unless expressly agreed to in a separate written contract, EZFloorHeat acts solely as a product distributor.

Product descriptions, Find My System, calculators, recommendations, and other website resources are provided for general informational and purchasing assistance.

They do not constitute professional engineering, electrical design, architectural advice, or installation certification.

Customers are responsible for obtaining any necessary professional advice, permits, inspections, and approvals.

EZFloorHeat is not responsible for installation methods, contractor workmanship, site preparation, electrical system design, or modifications made to products after delivery, except to the extent liability cannot legally be excluded.

Manufacturer warranties

Products sold by EZFloorHeat are subject to the applicable manufacturer’s written warranty.

EZFloorHeat is an authorized distributor and does not independently issue, extend, or administer manufacturer warranties.

Manufacturer warranty eligibility, coverage, exclusions, and remedies are determined by the applicable manufacturer under its written warranty and governing law.

Customers should contact the manufacturer directly regarding suspected product defects, technical troubleshooting, and warranty claims.

Additional information and manufacturer contact details are available in our Product Warranties Policy.

Nothing in these Terms of Sale limits rights or remedies that cannot legally be excluded.

EZ FLOOR HEAT IS A MATERIALS SUPPLIER AND DOES NOT ISSUE ITS OWN WARRANTY ON PRODUCTS IT SELLS. THE ONLY PRODUCT WARRANTIES ARE THE MANUFACTURER'S WRITTEN WARRANTIES. TO THE EXTENT PERMITTED BY LAW, EZ FLOOR HEAT DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW THESE DISCLAIMERS, SO THIS MAY NOT APPLY TO YOU.

Limitation of liability

To the fullest extent permitted by applicable law, EZFloorHeat’s total liability arising from or relating to a particular product or order shall not exceed the amount actually paid to EZFloorHeat for the specific product or products giving rise to the claim.

To the fullest extent permitted by law, EZFloorHeat shall not be liable for indirect, incidental, special, consequential, or punitive damages, including:

• Removal or replacement of flooring, tile, mortar, concrete, or other building materials.
• Installation, removal, repair, or replacement labor.
• Project delays, lost time, or lost business opportunities.
• Lost profits or interruption of business operations.
• Property damage resulting from improper installation, misuse, or incompatible equipment.
• Snow, ice, freeze, or water damage resulting from system design, installation, operation, or performance issues for which EZFloorHeat is not legally responsible.

These limitations apply regardless of the legal theory asserted, to the extent permitted by law.

Nothing in this section excludes or limits liability for fraud, willful misconduct, or other liabilities or remedies that cannot legally be limited or excluded.

Events beyond our control

EZFloorHeat is not responsible for delays or failures in performance caused by circumstances beyond its reasonable control, including manufacturer disruptions, transportation interruptions, severe weather, natural disasters, labor disruptions, government actions, or other extraordinary events.

When such circumstances affect an order, EZFloorHeat will comply with applicable notification, cancellation, and refund requirements.

Governing law and disputes

These Terms of Sale are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles, except where applicable law requires otherwise.

To the extent permitted by law, any dispute arising from a purchase from EZ Floor Heat will be brought exclusively in the state courts located in Williamson County, Tennessee, or the U.S. District Court for the Middle District of Tennessee, and you consent to those courts' jurisdiction. Either party may bring an eligible claim in small claims (general sessions) court.

Nothing in this provision limits consumer rights or legal protections that cannot be waived under applicable law.

Relationship to other website policies

These Terms of Sale should be read together with the following EZFloorHeat policies:

• Payment Policy
• Shipping & Delivery Policy
• Returns & Refunds Policy
• Product Warranties Policy
• Privacy Policy

Those policies provide additional information concerning their respective subjects.

If a specific policy contains more detailed provisions governing payment, shipping, returns, or warranty procedures, those provisions will apply to that subject, except where these Terms of Sale expressly provide otherwise or applicable law requires a different result.

Changes to these terms

EZFloorHeat may revise these Terms of Sale periodically.

Changes will apply prospectively and will not retroactively alter the agreed terms of previously accepted orders except as permitted by law.

The effective date at the top of this page identifies the current version.

Contact information

For questions regarding orders or these Terms of Sale, please contact:

EZFloorHeat
916 Joel Cheek Blvd
Franklin, TN 37064

Text messages (SMS)

By opting in, you agree to receive recurring automated marketing text messages from EZ Online Resellers, LLC (EZFloorHeat) at the number you provide. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help, or contact [email protected]. Carriers are not liable for delayed or undelivered messages. If you change or give up your number, reply STOP first.

Product descriptions and technical information

Product descriptions, specifications, dimensions, coverage areas, electrical ratings, installation illustrations, compatibility information, and other technical details are provided to assist customers in evaluating and selecting merchandise.

Much of this information is derived from manufacturer catalogs, technical literature, installation manuals, and other published resources.

Although we make reasonable efforts to maintain accurate information, manufacturers may revise products, specifications, installation requirements, and technical documentation without notice.

EZFloorHeat cannot guarantee that every product description, specification, illustration, or technical reference published on our website reflects the manufacturer’s most recent information.

Customers should verify all critical specifications and installation requirements using the manufacturer’s current documentation before purchasing, installing, or operating a product.

EZFloorHeat reserves the right to correct website errors or inaccuracies, subject to applicable law and our Terms of Sale.

Product selection and compatibility

Customers are responsible for determining whether products are suitable for their intended applications.

This includes verifying product dimensions, heating coverage, electrical voltage, amperage, circuit requirements, control compatibility, installation conditions, and applicable code requirements.

Product recommendations, comparisons, sizing information, and selection tools provided by EZFloorHeat are intended to assist customers with purchasing decisions.

They do not constitute a guarantee that a particular product or system is suitable for a specific project.

Unless expressly agreed to in a separate written contract, EZFloorHeat does not independently verify customer measurements, project plans, electrical capacity, installation conditions, or product compatibility.

Customers should consult appropriately qualified professionals whenever necessary.

Find My System, calculators, and website resources

EZFloorHeat may provide Find My System, calculators, coverage estimators, illustrations, installation examples, and other resources to help customers identify potentially suitable products.

These resources may rely on information entered by customers, manufacturer-published specifications, or general assumptions.

Results are estimates or recommendations for purchasing assistance only and are not professional engineering calculations, certified designs, or guarantees of product suitability or performance.

Customers are responsible for independently verifying all measurements, calculations, electrical requirements, product quantities, and installation conditions before ordering or installing merchandise.

EZFloorHeat is not responsible for errors resulting from inaccurate customer inputs, incorrect measurements, inappropriate assumptions, or reliance on estimates without appropriate verification, except to the extent liability cannot legally be excluded.

Installation and electrical safety

Warm Tiles® and Sno*Melter® products are electrical heating systems that require proper design, installation, protection, and operation.

All products must be installed and operated in accordance with the manufacturer’s applicable instructions and all governing electrical, building, and safety codes.

Electrical connections, circuit sizing, overcurrent protection, ground-fault protection, control equipment, and related requirements should be evaluated and completed by appropriately licensed or qualified professionals.

Heating cables, mats, sensors, thermostats, and related components must not be modified, installed, or operated in ways prohibited by the manufacturer.

Customers and installers are responsible for performing required inspections, electrical resistance testing, installation documentation, and other procedures specified in the manufacturer’s instructions.

EZFloorHeat does not supervise installations, inspect completed work, certify electrical systems, or assume responsibility for contractor workmanship.

Floor warming applications

Warm Tiles® electric floor warming systems must be selected and installed for applications approved by the manufacturer.

Floor warming performance depends on factors including installation design, floor construction, insulation, electrical capacity, controls, room conditions, and the intended application.

Customers should not assume that a floor warming system will serve as the sole or primary heating source for a room unless it has been specifically designed and approved for that purpose.

EZFloorHeat does not guarantee a particular floor temperature, heating time, energy consumption level, or room-heating result.

Snow melting applications

Sno*Melter® snow and ice melting products must be properly selected, designed, installed, and operated for the intended application.

System performance may be affected by snowfall intensity, ambient temperature, wind, precipitation, installation depth, surface construction, electrical capacity, control settings, and other environmental conditions.

Snow melting systems are not a substitute for proper grading, drainage, waterproofing, structural design, or appropriate snow and ice management practices.

EZFloorHeat does not guarantee that a snow melting system will eliminate all snow, ice, freezing conditions, or slip hazards under every circumstance.

Customers and their qualified professionals are responsible for determining appropriate system design, installation requirements, and operating procedures.

No professional engineering or installation services

Unless expressly agreed to in a separate written contract, EZFloorHeat operates solely as a product distributor.

Information provided through our website, customer communications, product selection assistance, or technical resources does not constitute professional engineering, architectural, electrical design, construction, or installation services.

EZFloorHeat does not assume responsibility for project design, site preparation, electrical system adequacy, installation methods, contractor workmanship, or compliance with local permitting and inspection requirements.

Customers are responsible for obtaining appropriate professional assistance and any required permits, inspections, and approvals.

Manufacturer warranties and technical support

Products sold by EZFloorHeat are subject to the applicable manufacturer’s written warranty.

EZFloorHeat does not independently issue, extend, or administer manufacturer warranties.

Warranty coverage, eligibility, exclusions, and available remedies are determined by the applicable manufacturer under its written warranty and governing law.

Customers experiencing suspected product defects, installation questions, technical problems, or product failures should contact the manufacturer directly.

Manufacturer support information and additional warranty details are provided in our Product Warranties Policy.

Product images and illustrations

Product photographs, packaging images, diagrams, illustrations, and installation examples are provided for identification and general reference.

Actual products, packaging, colors, labeling, accessories, and configurations may differ from images displayed on our website.

Illustrations may not be drawn to scale and should not be relied upon as installation plans or technical drawings.

Customers should confirm the exact product model, catalog number, specifications, and included components before ordering.

Pricing and availability

Prices displayed on EZFloorHeat.com are established by EZFloorHeat and do not necessarily represent manufacturer-published prices or suggested retail prices.

Product pricing, availability, and descriptions are subject to correction in accordance with our Terms of Sale and applicable law.

Applicable shipping charges, taxes, and other disclosed charges are determined according to the terms presented during checkout.

An order is not considered accepted solely because merchandise has been added to a shopping cart or an automated order acknowledgment has been generated.

Trademarks and manufacturer identification

EasyHeat®, Warm Tiles®, Sno*Melter®, Emerson®, Appleton Group, and other product names, logos, and trademarks referenced on this website are the property of their respective owners.

References to manufacturer names, trademarks, and product images are provided to identify and describe the products offered for sale.

EZFloorHeat is an independent authorized distributor and is not a division, subsidiary, or affiliated operating company of Emerson Electric Co., Easy Heat, Inc., or Appleton Group LLC.

Manufacturer names and trademarks are used for product identification and do not imply that the manufacturer operates, owns, or directly administers EZFloorHeat.com.

Third-party information and external links

Our website may contain links to manufacturer resources, technical documents, instructional materials, or independently operated websites.

These resources are provided for customer convenience.

EZFloorHeat does not control the content, availability, accuracy, or privacy practices of independently operated third-party websites.

Customers should review applicable manufacturer documentation and third-party policies when accessing those resources.

Limitation of liability

To the fullest extent permitted by applicable law, EZFloorHeat is not responsible for losses or damages arising from improper product selection, inaccurate customer measurements, unauthorized product modifications, improper installation, contractor errors, incompatible equipment, or failure to follow applicable manufacturer instructions.

To the fullest extent permitted by law, EZFloorHeat shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of website information or products purchased through the website, including installation labor, flooring replacement, project delays, lost profits, or related expenses.

Any applicable limitation of EZFloorHeat’s liability is further governed by our Terms of Sale.

Nothing in this disclaimer excludes or limits liability or remedies that cannot legally be excluded or limited.

Relationship to other website policies

These disclaimers should be read together with our:

• Terms of Sale
• Payment Policy
• Shipping & Delivery Policy
• Returns & Refunds Policy
• Product Warranties Policy
• Privacy Policy

These policies provide additional information regarding transactions, merchandise returns, manufacturer warranties, customer information, and other matters.

Changes to these disclaimers

EZFloorHeat may update these disclaimers periodically to reflect changes in products, manufacturer information, website functionality, or applicable legal requirements.

The effective date at the top of this page identifies the current version.

Contact information

For questions regarding EZFloorHeat orders or website information, please contact:

EZFloorHeat
916 Joel Cheek Blvd
Franklin, TN 37064

For product-specific installation questions, electrical specifications, troubleshooting, or manufacturer warranty claims, customers should contact the applicable manufacturer directly using the information provided in our Product Warranties Policy.